Experience and perceptions of engaging with SEPA: public, communities and stakeholder survey - SEPA Services - Scottish Environment Protection Agency

SEPA Services

1. Which of the following SEPA services have you accessed in the past 12 months?

Reporting an environmental incident Applying for a permit, licence or registration Paying a charge or invoice Accessing guidance or information on SEPA’s website Taking part in a consultation or survey Receiving advice or support from SEPA staff Accessing flood alerts or flood risk information Contacting SEPA by phone or email Engaging with SEPA through social media Bathing waters I haven’t accessed any SEPA services in the past 12 months

Other (please specify)

2. What was your overall experience of accessing SEPA services?

Excellent Good Fair / acceptable Poor Very poor

Please tell us the reasons for your answer.

What would have made your experience better?

3. To what extent do you agree or disagree with the following statements about SEPA?

4. How would you prefer SEPA to engage with you on issues that affect you, your community, or your organisation?

Public meetings or events Online consultations or surveys Community workshops or focus groups Email updates or newsletters Social media posts or messages Through local community groups or organisations One-to-one meetings or phone calls SEPA’s website or online platforms BSL

Other (please specify)

5. What aspects of our services do you think work particularly well?

Help answering this question Help answering this question

You may wish to comment on areas such as:

-Clarity and accessibility of our information and guidance
-Responsiveness and timeliness of our service
-Professionalism and expertise of staff
-Ease of processes (applications, reporting, or engagement with us)
-Support and advice provided to help you meet requirements

6. What could SEPA do to:

Make its services easier for you to access?

Make its services accessible to all?